Bridging the Gap in Overseas Emergency Assistance! Healer Medical Travel “Global Assistance Card” Plan Details and Pricing Standard
When traveling, going on business trips, or exploring high-risk areas overseas, sudden accidental injuries or acute illnesses often catch people off guard. Many travelers assume that purchasing traditional overseas travel accident insurance or sudden illness insurance leaves them fully covered. However, at the scene of an incident, traditional insurance mostly provides financial compensation after the fact based on receipts, failing to offer real-time rescue coordination and resource dispatch during the critical golden hours of treatment.
To thoroughly solve the practical pain points of overseas medical rescue, Yuan Feng Medical Travel introduces the “Global Assistance Card.” In deep collaboration with a professional rescue team (Yuan Meng), it provides a 7×24 English-Chinese bilingual emergency hotline and end-to-end case management. We stand by your side to handle overseas medical emergencies, filling the blind spots of traditional overseas emergency assistance services!！
Global Assistance Card Plan Items & Service Content
Healer Travel’s “Global Assistance Card” focuses on providing professional emergency assistance arrangements and end-to-end case management:
| Service Type | Service Details | Emergency Assistance Entitlements & Fee Responsibility |
| Emergency Rescue Hotline |
Provides a 7×24 English-Chinese bilingual emergency rescue hotline to offer members relevant consultation and guidance for various travel rescue and medical rescue services.
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Service arrangements are limited to online medical desk consultation.
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| End-to-End Case Management |
Intervenes from the very first moment of an incident, considers all angles, and provides full-process tracking and case management.
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Provides assistance; incurred expenses shall be borne by the customer.
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| Medical Assistance |
Assists in arranging emergency medical evacuation and repatriation to the home country (or country of residence).
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Provides assistance; incurred expenses shall be borne by the customer.
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| After-Death Arrangements |
Assists in handling after-death arrangements, such as the transport of remains or the repatriation of ashes back to the home country.
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Provides assistance; incurred expenses shall be borne by the customer.
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| Repatriation of Minor Children |
Assists in arranging the repatriation of unattended minor children to their home country due to an incident.
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Provides assistance; incurred expenses shall be borne by the customer.
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Entitlement Note: Emergency assistance entitlements refer to the rescue team providing professional rescue service arrangements, consultation, and resource coordination, and do not cover actual rescue or incidental costs incurred (all related expenses shall be borne by the purchaser).。
Global Assistance Card Plan Pricing Standard
The Global Assistance Card offers flexible pricing based on the duration of travelers’ overseas trips, making peace of mind affordable and accessible:
| Plan Type | Coverage Period (Trip Departure to Return) | Fee (NTD / person) |
| Plan 1 | 1 – 7 Days | NT$ 180 |
| Plan 2 | 8 – 15 Days | NT$ 250 |
| Plan 3 | 16 – 30 Days | NT$ 300 |
Application Guidelines & Service Information
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Applicable Area: Overseas service area is worldwide.。
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Extreme/Remote Areas Notice: In regions such as North Korea, the Arctic, Greenland, Antarctica, remote islands in Oceania and the Indian Ocean, or countries and areas experiencing war or political instability, the rescue team will make every effort to provide services but gives no guarantees; any incurred expenses shall be borne by the purchaser.
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The company reserves the right of approval regarding the travel destinations for which this card is purchased.
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Data Provision and Processing Time:
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Travelers are required to provide a copy of the passport bio page (which can be provided directly by the travel agency or the traveler themselves).。
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Purchasing entitlements requires 5 working days (excluding weekends and public holidays). If additional document submission is required, processing time will be calculated separately, so please apply in advance.
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Effective Conditions and Age Limits:
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The service period officially takes effect upon arrival overseas.
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No age limit for purchase (both seniors and young children are eligible to apply).
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FAQ
I. Scope of Entitlements & Coverage Limits
Q1: What is the maximum limit for advance payment or guarantee of overseas medical expenses? Is proof of financial capability required?
A1: The Global Rescue Card itself primarily provides rescue coordination and service arrangements. If a member requires “advance payment services” for overseas hospitalization medical expenses, theoretically there is no cap on the guaranteed advance amount. However, this is provided on the premise that Taiwan Universal Medical Assistance receives the full payment from family members or a guarantor; under this financial guarantee, global medical expense coordination and advance payment processing will be provided.
Q2: In the event of a severe injury or sudden illness, is the cost of arranging medical escorts, charter flights, or commercial flight transfers covered by the rescue company?
A2: The Global Rescue Card focuses on providing the “arrangement and coordination” of professional rescue services and does not cover the actual costs incurred for medical escorts or flight transfers. All derived expenses must be borne by the customer.。
II. Rescue Activation & Service Process
Q1: How should I contact the rescue team immediately in the event of an emergency overseas?
A1: Printed on the rescue card is a 24/7 medical hotline number; in the event of an emergency, you may call the hotline at any time for assistance.
Q2: What languages are supported for overseas medical consultation and interpretation services?
A2: The hotline primarily provides real-time bilingual service in Chinese and English. If you are located in a non-English speaking country (such as Japan, Korea, or other language regions in Europe and America), ground-level assistance will be facilitated through third-party translation resources.。
Q3: What documents need to be provided on the spot when activating rescue services? How long does the authorization review take?
A3: After calling the hotline, the medical agent will first verify your identity (primarily confirmed via your passport number). They will then assess the injury or illness; medical documentation such as diagnosis certificates can be transmitted via WeChat or other online formats, allowing the rescue team’s physicians to evaluate the condition in real-time and initiate medical management.
III. Application Methods & Purchase Restrictions
Q1: How do I apply for the Global Rescue Card?
A1: You can apply online directly through the official website of Taiwan Universal Medical Assistance, or submit your application through a partner travel agency.。
Q2: Are there age limits or health disclosure requirements for purchasing the rescue card? Are pre-existing conditions covered?
A2：
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Age Limit: There is no age limit for purchasing the Global Rescue Card.。
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Health Disclosure & Pre-existing Conditions: Please truthfully fulfill your obligation for health disclosure when applying; the recurrence of pre-existing conditions (chronic illnesses) is not covered under the rescue card’s policy or service guarantee scope.
Q3: How is the validity period of the Global Rescue Card calculated?
A3: The service start and end dates of the rescue card must align with your overseas travel schedule. When purchasing, simply fill in your estimated service start and end dates in the remarks column; the card will officially take effect upon your arrival overseas.
IV. Exclusions & Important Notes
Q1: What circumstances are excluded from the coverage scope of the Global Rescue Card?
A1：
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High-risk extreme sports are excluded.
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Unapproved expenses without prior notification to and authorization from the rescue team.
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Failure or delay in rescue caused by force majeure, communication interruption, the member providing incorrect identity information, or refusal to cooperate in providing accident information or accepting professional rescue advice.
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War, riots, nuclear radiation, intentional self-harm, or criminal acts, etc. (For details, please refer to the disclaimer clauses).
Q2: Is the Global Rescue Card considered an “insurance product” or a “service contract”? Can it be used in combination with my existing travel insurance?
A2: The Global Rescue Card is an “entitlement card/service contract product,” not a simple insurance payout product. It can be used alongside your existing commercial overseas emergency medical insurance or travel peace-of-mind insurance—allowing you to receive real-time golden window rescue coordination through the rescue card, and subsequently claim medical expenses through your travel insurance, achieving double protection!
A2: The Global Rescue Card is an “entitlement card/service contract product,” not a simple insurance payout product. It can be used alongside your existing commercial overseas emergency medical insurance or travel peace-of-mind insurance—allowing you to receive real-time golden window rescue coordination through the rescue card, and subsequently claim medical expenses through your travel insurance, achieving double protection!
